Who handles your enquiry
Moovers is an independently operated moving enquiry and referral service. The operator is Lister Labs Pty Ltd. The removalist receiving your enquiry is a separate business. You can find the available contact channels on our contact page.
What we collect
When you start an enquiry, ChatLead processes the answers you provide for Moovers. These may include your name, phone number, email, pickup and destination locations, moving date, property type, approximate move size, access details and significant items. Draft answers can be stored before you submit the enquiry.
We also record source information such as the referring website, landing page, page where you start your enquiry and campaign parameters. Hosting and service providers may process technical information, such as network requests, to operate and protect their services. Please do not include payment card information, identity documents or other sensitive information in your moving enquiry.
How we use and share it
We use the information to understand and manage your request. When you confirm submission, your enquiry is made available to the Moovers operator and passed to an independent removalist so they can discuss availability and a quote. Notifications can contain contact and moving details and may be sent by email or SMS.
ChatLead provides the conversation and CRM infrastructure. Hosting, database, email and messaging providers process information as needed to operate those services. Moovers does not run a public lead directory or quote auction.
Storage and access
Enquiry records are held in ChatLead rather than a separate Moovers customer database. Access is restricted through ChatLead’s business-scoped controls. The widget uses a temporary conversation token in browser memory; it is not a customer account. Closing a browser page does not delete information already stored.
Infrastructure providers may process information outside Australia. The applicable locations and retention arrangements must be confirmed with the operator before live collection begins. We do not promise that all processing occurs in Australia.
Cookies and measurement
This website prepares basic events such as page views and quote-button clicks, without including contact details or answers in those events. No advertising pixels or external analytics platform have been added to this version. Embedded services and hosting infrastructure may use technical storage or logs for their operation.
Your choices and requests
You can leave optional questions unanswered, stop before submitting, or choose not to make an enquiry. If you stop, draft answers may still remain in ChatLead. To request access, a correction, deletion or to raise a privacy concern, use the public contact channel on the contact page. Include enough detail to identify the enquiry, but do not send identity documents unless requested through an appropriate process.
The operator may need to verify a request before acting on it. If your enquiry has already been shared, the removalist may also hold a copy under its own privacy arrangements. We will explain how a request or complaint is being handled when responding.
Changes to this policy
This page will be updated when the service or information-handling arrangements change. The date at the top identifies the current version.